The pipe is actually very easy to clean. In fact, one of its best-selling points is just how easy it is.
Simply wipe down the pipe with a cotton ball slightly damp with rubbing alcohol. Make sure not to use any professional pipe cleaners, such as Orange Chronic, as they might ruin the outside coating of your Genius.
Here is also a short video that shows how your Genius pipe can be cleaned in under a minute using just a cotton ball and some rubbing alcohol: https://vimeo.com/145745737
Another option is to use alcohol wipes, usually sold in any First Aid isle.
It is easy to change the screen.
Simply
Step 1: Open the pipe (separate top and bottom).
Step 2: Push the screen out to remove it.
Step 3: Insert the new screen, make sure it fits tight.
You can also see a short video that shows how to remove and reinstall your screen: https://vimeo.com/145746725
Your Genius pipe can also hold a standard 0.75” screen.
We understand that things happen, and sometimes there is simply nothing that you could have done. If you initially purchased your pipe through GeniusPipe.com, we will try to help. Write to us at support@geniuspipe.com, and we will work with you to see if we could offer a promotion to help you get another pipe.
Right now, the Genius pipes sold to 23 countries, but we still have a lot of ground to cover. If you’d like to see Genius in your neighborhood store, you are in luck. Contact us at Support@GeniusPipe.com, PM us on Facebook.com/GeniusPipe, or simply go to GeniusPipe.com and create an account to apply for your personal discount code. Give this code to your local store; With the code, they will receive free shipping on their first order from Genius. Help your favorite store carry Genius products, and you will receive gratitude not only from them, but us as well. For each wholesale order submitted with your personal discount code, we will send you a free pipe. Your personal discount code can also be used by you or your friends.
The Karma Kode is your personal discount code. Right now, it offers 5% discount on any product purchased at GeniusPipe.com. Since we constantly introduce new campaigns, its value may change. Make sure to like our Facebook page to get updates on all our Karma Kontests and other ways to earn Genius Karma.
You can also share this code with your family, friends, and followers or use it yourself. Every time your Karma Kode is used by you or anyone else you will see Karma deposited to your Genius account! Please note that Genius Karma payouts are processed 30 days from the day of purchase.
Please visit Karma Store to see exclusive products offered to Genius Karma owners.
NOTE: Genius Karma Kode can be shared privately and in social media. Codes posted on coupon sites will be disabled without notice.
One of the things that makes us different from most other companies is that we actively involve the Genius community in our development cycle. Most Genius owners are in fact our Beta testers. We listen and take into consideration their feedback, and note the things that they like or dislike. We work to keep improving our product, starting with Beta 1.0 and evolving to Beta 4.0.
Watch the Genius Evolution here: https://youtu.be/4nfqY7HMRHU
Sometimes you will see the previous generation Genius model become available on our site or eBay store. These pipes are from one of our Limited Collections and have been previously owned. Due to the differences in design and limited stock, they are highly sought after. Models from 3.0 series are different, as they were manufactured with an intricate casting process and come in two types of electroplated finish: Chrome and Gunmetal. These pipes have an excellent cooling effect.
This are our current generation model and are actively featured on our site. Unlike the previous version, these pipes are made from medical grade aluminum with the ultimate precision. This model is known for clean lines and improved airflow that creates that perfect draw. This process also allows us to add more color finishes and custom designs. The anodized surface is cleaner and more scratch resistant.
While the functionality is the same of all our 4.0 pipes, different collections are available.
This is our flagship collection that includes some of the first designs we ever created: Yin Yang, Top Secret, and High Expectations. These models feature Art Deco style and are widely popular among our authorized retailers. You may spot them at your local store.
In this collection, we started experimenting with colors. Most of us have a single favorite color. We wanted to make those favorite colors available. Believing in crowdsourcing, we reached out to our fans through our social media channels. All the colors and names for the models in our Color Collection were suggested by our fans, making this a truly collaborative project.
Genius is an open canvas. We thought we could use it to bring you works of art. Modern and classic, these pipes feature works of fine art that will become a part of your everyday life, inspiring conversations, and engaging friends. This collection is fluid and changes frequently. Pipes in this collection were produced in small batches, sparking the interest of collectors from all over the world. We use a unique manufacturing process that allows for the transfer of vibrant designs onto our pipes in high resolution and for the colors not to fade over time.
Before you start smoking, be sure to register your Genius Pipe and create an account to enroll in our Genius Karma Program. Genius Karma members can earn awesome Genius products by simply sharing content online with friends, family, and followers.
After you create an account at GeniusPipe.com you will receive a Karma Kode. This is your personal discount code and you immediately become eligible for a 10% discount on your next purchase.
SHARE this code with your friends and followers via social media channels and every time your Karma Kode is used, you will earn 1 Karma Token for every $10 they spend. You can then redeem your Karma Token for Genius products.
To enroll, either scan the QR Code on the inside of your pipe or visit https://geniuspipe.com/account/register and receive 5 Karma Tokens just for signing up.
The difference between these two models is their size.
Our Original Genius pipe is 6 x 1.5 x 0.3 inches and Genius Mini is 5 x 1.25 x 0.3 inches.
While the Original Genius has a slightly larger cooling chamber, Genius Mini is great for someone with an active lifestyle, its size making it a perfect traveling companion.
Both models have the same diameter bowl and fit the same size TruTaste screens. Both models work with our attachable smoking accessories, such as V.2 Taster nail and Party Bowl.
The only major difference is the Original Genius has a slightly larger cooling chamber. For people with sensitive lungs or pulmonary issues, it may be better to go with the Original size Genius.
Our pipes are shipped in inconspicuous packages, and the label says Genius One. The size of a typical package is about 10in x 8in, and fits into a standard mailbox. Nowhere on the package does it say that it's a pipe. Our customers' privacy is our priority.
We cannot guarantee any specific delivery dates. It may take us some time to fill your order and get it ready for shipping. We understand you are excited and want to get your pipe, and we are excited too, for you to receive it. So please bear with us, we are working as fast as we can.
We use USPS as well as other carriers to deliver your orders. Please, review the options available in the shipping section, we offer Standard, Expedited, and Priority Express options for domestic and international orders. Delivery times may vary depending on the shipment destination. Please, keep in mind that you will be responsible for any duty and/or Customs fees imposed by your country. We ship worldwide.
If you received the tracking number, please, check with the carrier for estimated delivery time. If you believe your package is missing, please, e-mail Genius Customer Service for follow-up.
If you purchased your Genius Pipe from us and are not 100% satisfied, please send it back within 30 days of the date of purchase for a full refund of the purchase price. Please contact our support to request an RMA number to include with your returned product and ensure a quick refund. We do not charge a restocking fee and do not provide return labels.
When you mail your pipe to us, we recommend keeping the tracking number on file. Genius is not responsible for lost or misdirected returns.
For shipping information of the warehouse near you and RMA number, please email us at support@GeniusPipe.com
LIMITED LIFETIME WARRANTY
Genius products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. This warranty is provided only to the person or entity that originally purchased the product from Genius or its authorized distributor or retailer.
If your covered product fails due to a manufacturing defect we will repair or replace it, at our discretion, without charge. Only original, unaltered and unmodified items are covered. This warranty does not cover damage caused by improper care, abuse, or normal wear and tear, including the natural breakdown of colors and materials over extended time and use.
Excludes any Imperfect Genius Pipe sale and promotional items. These items are sold explicitly as-is with no returns.
To obtain warranty repairs you must follow the following procedure:
1. Email a request for a Return Material Authorization (“RMA”) to support@geniuspipe.com. No returns will be accepted without a valid RMA number.
2. Once you have received the RMA number, ship the product with a copy of the original sales receipt, postage prepaid, to:
Genius One, Inc.
ATTN: WARRANTY CLAIMS
25 Alpha Park Dr.
Highland Heights, OH 44143
Include the following information with the shipment:
- Your RMA number
- You name, email and telephone number
- The address where you want the product returned
All shipping to Warranty must be pre-paid and insured. We will not be liable for lost in-bound shipments. Once we have determined that the product is subject to warranty, we will either repair or replace the item with a new one, at our discretion. We will pay shipping costs to return the product to you in the United States using regular mail. If you request that we ship your product outside of the United States, or you wish the product to be shipped by Overnight or 2nd Day Air, the additional shipping charges will be billed to you. You will be also responsible for any customs duties if the product is shipped outside of the United States.
THE FOREGOING WARRANTY AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
UNDER NO CIRCUMSTANCES WILL GENIUS OR ITS AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE. GENIUS’ ENTIRE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR CLAIMS RELATED TO OR ARISING OUT OF THE PURCHASE OR USE OF GENIUS’ PRODUCTS, WHETHER IN CONTRACT OR IN TORT, STATUTORY OR OTHERWISE, INCLUDING NEGLIGENCE AND STRICT LIABILITY, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID FOR THE PRODUCT.
A Genius Karma and a Genius Subscription Account both require different logins.
To access your Genius Subscription, visit this link: https://genius-one-inc.paywhirl.com/dashboard
Our subscription customer portal allows you to manage the following information relating to your subscription.
Features Include:
- View upcoming payment dates.
- Manage existing subscriptions (add/remove and edit existing subscriptions).
- Manage payment info (add/remove/change payment methods on file).
- Manage addresses and personal information.
- Change answers to profile questions.
- Review invoice and payment history.
- Review cart & checkout with existing information (much faster).
- Purchase gifts and/or manage additional profiles or sub-accounts.
After you login to the Subscription Dashboard, navigate to the "Billing History" menu item. The Billing History page shows all your past payments and the NEXT upcoming invoice (unpaid) for each of your subscriptions. You can click "View" to see more details about each invoice.
The "Payment Methods" menu item allows you to add additional payment methods and remove or change your default method of payment.
