Genius 100% Moneyback Guarantee.
LOVE IT or your money back!
If you purchased your pipe directly from us and are not 100% in LOVE with your Genius, please send it back within 30 days from the day of purchase for a full refund of the purchase price. Please include your RMA number, order number, address and e-mail with the returned product to ensure a quick refund. We do not charge a restocking fee.
We recommend that the product is returned using a delivery confirmation service. Genius is not responsible for lost or misdirected returns. We do not provide return labels.
For shipping information of the warehouse near you and to request your RMA number, please email us at: support@GeniusPipe.com
Once we receive the returned product, the purchaser will be notified via email and a refund in the amount of the purchase price will be given within 7-10 business days. Please note, we cannot process refunds sent without the RMA number. Questions or comments regarding the 100% money back guarantee can be sent to: support@GeniusPipe.com
For more information please visit our FAQ page!